FAQ & Return Policy

Click here to make a return.



ONLINE: Full refunds will be issued on items returned  within 14 days of receiving your purchase. No exceptions. All sale items are final sale.

IN STORE: Exchange or store credit within 30-days from purchase date. No refunds. All sale items are final sale.

Merchandise must be returned in the exact condition in which it was shipped in order to receive a refund or credit. Shipping charges for returns are not credited unless there is a defect in the merchandise.

To return unwanted items please email hello@sealustre.com Please have your order confirmation number ready (can be found in your order confirmation email).

Please allow up to 7 business days for your refund or exchange to be processed. You will receive a confirmation by email when your return or exchange is complete.

Please note: Shipping and handling charges are not refundable.

*No returns or exchanges on final sale products (final sale marked during checkout).

Clothing Care: All Sea Lustre designs are handmade with love. To care for your beautiful new clothing, we recommend handwashing in cold water (or gentle cycle) and hang to dry or have professionally dry cleaned.
Jewelry Care: Pearls are an organic gift from the sea. They do not like perfumes, hairspray, lotions, chlorine or any harsh chemicals. To clean your pearl jewelry, use a mild soap and water.
Metal Care: All Sea Lustre jewelry designs are made in sterling silver, yellow gold fill and yellow gold over sterling silver. The best method for cleaning your metal designs is with a polishing cloth. Never submerge your jewelry (especially pearls) in any silver cleaners.
Shipping: All domestic shipping is free with orders over $75. We ship USPS from our Tequesta, FL store.
Processing Time: All orders ship within 3-5 business days, if you need it before than please email hello@sealustre.com or respond directly to your order confirmation email.
Tracking your Order: Once your order is placed, you will receive an e-mailed order confirmation. If you do not receive one, please reach out to us with your name and telephone and we can help find it.
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